Frequently Asked Questions
Everything you need to know about shopping sustainable style at Jubilee Thrift.
How do you ensure the quality of your thrifted items?
Every piece at Jubilee Thrift undergoes a rigorous multi-point inspection process. We check for stains, tears, missing buttons, and authentic brand tags to ensure you receive only high-quality, wearable vintage and pre-loved fashion.
What is your return policy?
Due to the unique, one-of-a-kind nature of vintage clothing, all sales are final. However, if an item was misrepresented in the description or arrives damaged, please contact our support team within 48 hours of delivery for a resolution.
How often do you drop new collections?
We believe in fresh finds! We update our online catalog with new curated pieces every Tuesday and Friday at 10:00 AM EST. Sign up for our newsletter to get early access to our most anticipated drops.
How do I know if an item will fit me?
Vintage sizing often differs from modern standards. We provide exact flat-lay measurements (chest, waist, hips, and length) in every product description. We recommend measuring a similar garment you own to ensure the perfect fit.
Do you ship internationally?
Yes, Jubilee Thrift ships worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any customs duties or import taxes.
Are the clothes cleaned before being sold?
Yes, all items are professionally steamed and sanitized before being listed. For delicate or specialty vintage fabrics, we recommend a gentle hand wash or professional dry clean once they arrive at their new home.